Returns and Exchanges
Refunds and Exchanges
REFUNDS AND EXCHANGESWe understand that sometimes a product is not quite right and you may wish to have a refund or exchange.
We ask that you request your Returns Authorisation number within 7 days of receiving your order by emailing email@example.com
You have 14 days to return an item(s).
Please quote your order number which you will find on your order confirmation email and your full name. Please explain the reason why you want to send your item(s) back. If an item is faulty, please provide full details.
Should you receive a faulty item we will arrange repayment of shipping once goods have been received.
Please read the these instructions on how to return an item;
1. You will find a compliments slip in your package.
2. Please use this slip to note down your Returns Authorisation number (that will receive by emailing us) and include the slip inside the package with your return. Please include all packaging you received the item with where possible.
3. Please post back to the following address;
Bear and Bubble
Please send your return using a secure and trackable method, for example Royal Mail Recorded delivery. Please ask for and keep proof of postage. Posting is your responsibility and if the package is lost we will be unable to refund you for the item.
You will receive an email confirming that we have received your return and that you have been credited. Please allow between 3 and 10 working days for your bank to complete the transaction, depending on their processing time. This can vary between card issuers.
The Returns Authorisation number should be requested within seven days of receiving your order. You should then return your item(s) within 14 days of receiving this number.
Returns outside these timeframes cannot be accepted.
Unfortunately we cannot offer exchanges. If you would like to buy another product, we can process a refund for your original item and you can place a new order.
Receiving a Refund
Your refund will be credited to match the original method of payment. This will exclude shipping costs (with the exception of faulty items if applicable).
Customs duties and taxes are non refundable outside of the EU. However, you may be able to claim these back by contacting your local customs bureau.
We will not issue a refund on any product that fails to reach us. Please note original postage is non refundable.
Please note we are unable to refund any products that have been used, worn or altered in any way.
Goods are classified as faulty if they are received damaged. Please note that damaged items as a result of wear and tear are not considered to be faulty. We will process an exchange for any faulty item received and if we have no replacement stock, you will receive a full refund.
Please read our full terms and conditions in full before making a purchase with Bear and Bubble.